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A Complete and Balanced Service Scorecard: Creating ...
Amazon CA — Author Rajesh K. Tyagi Author Praveen K. Gupta EAN 9780131986008 Edition 1 ISBN 0131986007 Number Of Pages 320 Publication Date 2008-07-11 SKU 5578398More…
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Service Industries and Economic Development: Case ...
Amazon CA — Author Ronald K. Shelp Author Bernard Wasow Author Nancy S. Truitt EAN 9780275912659 ISBN 0275912655 Number Of Pages 182 Publication Date 1984-06 SKU 1006-WS1101-A02058-0275912655More…
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Remarkable Service: A Guide to Winning and Keeping ...
Amazon CA — Author The Culinary Institute of America EAN 9780471380221 Edition 1 ISBN 0471380229 Number Of Pages 304 Publication Date 2001-01-11 SKU ACOMMP2_book_usedgood_0471380229More…
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Service Management and Marketing : A Customer ...
Amazon.com — Academicly solid as well as practical! Surprised that there is no other review on this book. I bought it when the 2nd edtion was just in out while doing a masters degree in business administration. It helped me to do an assignment on market focussed ...More…
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For Here or To Go: Life in the Service Industry
Amazon.com — If you ever feel like you're the only one suffering Read this book! It's full of delicious anectotes and wry observations about the workplace and the tendency forpeople to treat those in the service industry like servants. Ryan is able to, in a ...More…
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Yield Management: Strategies for the Service Industries
Amazon.com — Generally excellent overview of the field I stumbled across this publication recently - not having been aware of the first edition, apparently published in 1997. In brief, it's the best treatment I have read of Yield/Revenue Management, although it is ...More…
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Service Management and Operations (2nd Edition)
Amazon.com — a world class book Professors leading by Robert Murdick make clear the advantegeous to apply OM strategies on services. A superb revision on the operations management dynamics. This edition keeps the material fresh, without loose its objectivity. As a ...More…
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Marketplace Masters: How Professional Service Firms ...
Amazon.com — The Facts Tell the Story Lowe's book is hard to ignore. It's a fact-based, in your face assessment of how poorly most profesional service firms market themselves. The data for Lowe's work was developed over a five year period, and she created ...More…
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On Great Service: A Framework for Action
Amazon.com — BERRY SE LUCE LEONARD BERY SE CONSAGRA COMO UNO DE LOS PRINCIPALES AUTORES SOBRE EL SERVICIO Y LA MERCADOTECNIA DE SERVICIOS. MEJORAR LA CALIDAD DEL SERVICIO AL CLIENTE ES HOY UNA PRIORIDAD Y BERRY ES UN VISIONARIO DE ESTO. NO LO DEJEN DE LEER. Insights ...More…
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Service at Its Best: Waiter-Waitress Training
Amazon.com — Author Ed Sanders Author Paul C. Paz Author Ron Wilkinson Dewey Decimal Number 642.6 EAN 9780130926265 Edition illustrated edition ISBN 0130926264 Number Of Pages 199 Publication Date 2001-11-02More…
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Yield Management: Strategies for the Service Industries
Amazon CA — Author Ian Yeoman Author Una McMahon Author Anthony Ingold EAN 9780826448255 Edition 2 ISBN 9780826448255 Number Of Pages 320 Publication Date 2001-02-15 Release Date 2001-02-15More…
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Managing the Professional Service Firm
Amazon CA — Author David H. Maister EAN 9780029197820 Edition Reprint ISBN 0029197821 Number Of Pages 376 Publication Date 1993-10 SKU 902582660More…